12/29/2023 0 Comments Ameristar casino vip suites![]() Throughout all of this we had Joshua Jones, the front office assistant manager of Ameristar, this man consistently let me know that none of this was "his problem" and he was not interested at all in giving any assistance in resolving the issue. After a full day of calling all parties involved we were finally able to get our refund by getting the other hotel to call Ameristar and personally tell them we didn't stay so they would process the refund. Even though we didn't end up getting to stay at the other room, it was at a cheap motel and not an equivalent exchange for all the money we paid for the presidential suite. After a week of waiting for our refund we called Ameristar to get it they told us that since we stayed at the other hotel we were not getting a refund and there was nothing they could do for us. We ended up not being able to check in at the other hotel due to other issues arising there and ended up having to go back home for our wedding night. ![]() We knew this wasn't ideal but they seemed to be making an effort so we were fine with it. Then they told us that we would get a full refund and they were going to pay for a room at another hotel for the night. During our wedding reception around 930pm Ameristar called us to tell us they had overbooked and didn't have a single room available for us to stay in. ![]() We booked a presidential suite for $324, for our wedding night, about 2 weeks in advance. ![]()
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